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  • Managed Services
    7649
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    Wise Men Consultants provides comprehensive remote managed service solutions for SAP, Oracle, Dynamics, Maximo, Operating Systems, Databases, Middleware, Applications, Portals, and Business Intelligence environments; with 24/7/365 production environment support.

     

    We deliver proactive maintenance services ensuring system availability and integrity. The monitoring process through our MicroSourcing? Managed Services framework determines the overall health of your IT environment, and helps us determine strategies to stabilize and optimize hardware and software. This results in a remediation/optimization plan which can range from project-based consulting to complete maintenance, based on customer needs and budget.

     

    We offer our remote Managed Services at different levels of coverage, with optional add-ons and customizable features, giving our clients the freedom to choose the suite of services that best fits their requirements. Our relationships with our clients extend long past completion of the transformation agreement, including post-implementation maintenance and support services. Our Managed Services Team provides extensive client helpdesk support to resolve any and all day-to-day issues after the implemented systems go live.

    Applications
    • Application Services Administration
    • Configuration and Optimization
    • User Management
    • Patch Management
    • Scheduled Maintenance Activity Support
    • Upgrade and Migration
    • Application Tuning
    • Application Monitoring
    • Workflow Administration
    • Responsibility Management
    Databases
    • Database Creation
    • Software Installation
    • Schema/User Management
    • Patch Management
    • Consolidation
    • Refresh/Cloning
    • Sox/Audit/Security Compliance
    • Capacity Analysis
    • Upgrade and Migration
    • Performance Tuning
    • Database Monitoring
    • Case Resolution Management
    • Partitioning Tables
    • Backup/Recovery Management
    • Proactive Table Space Management
    • Scheduled Maintenance Activity
    Middleware
    • Server Administration
    • Troubleshooting
    • Define Garbage Collection
    • Connection Pooling and Load Balancing
    • Cluster Management
    • Application Deployment
    • User Management
    • Portal Management
    • Upgrade and Migration
    • Configuration and Tuning
    • Process Monitoring
    • Case Resolution Management
    • Patch Management
    • Bug Resolution
    • Scheduled Maintenance Activity
    Operating Systems
    • User Management
    • File System/Volume Management
    • Antivirus/Firmware/Firewall Updates
    • Installing Third-Party Packages/Tools
    • Backup Management
    • Server Security Hardening
    • File System Restore/Refresh Activity
    • Server Migration
    • VMWare and Virtualization
    • Creating and Managing NFS Mounts Across Nodes
    • Cluster Resource Management
    • Server Monitoring
    • Server Consolidation
    • Case Resolution Management
    • Patch Management
    • Optimizing Kernel and Shared Memory Parameters
    • Scheduled Maintenance Activity

    Creating an onshore-offshore outsourcing model is about more than seeking cost reductions; it’s about establishing a framework to drive continuous improvement. Our services enable businesses to leverage the combined benefits of IT Outsourcing and Business Process Outsourcing and adopt a unified view of their processes and applications. At Wise Men Consultants, our application development and maintenance methodology caters to best of breed strategies and ensures successful on-time delivery. Stringent quality procedures combined with benchmarked practices and our adept team of experts help our clients achieve maximum returns on their IT spend.

     

    Application Development Services
    Our custom application development process encompasses all phases of the software development lifecycle, from translating business requirements into project requirements, to implementation and user support. Our state-of-the-art Offshore Delivery Center supported by our technical and domain expertise helps our clients achieve flexibility, scalability, quality, and reduced time-to-market. We work closely with our clients to meet and beat SLAs on the most critical parameters of “on time” – “within budget” – “defect-free” application development.

     

    What We Do

    • Solution Architecture and Design
    • Technical Design
    • Technology Transformation
    • Bespoke Application Development
    • Application Enhancements
    • Service Oriented Architecture Competency and Solution Development

    .Net Development and Support

    Our team of .Net professionals has successfully delivered various architecture-based software solutions using the latest methodologies, design principles, and tools, to guarantee a scalable and robust solution to meet client needs. We have deep expertise in enterprise-level software applications and product development solutions, and employ well-established software development processes and quality control measures to ensure effective management and execution of all projects.

     

    SharePoint

    Wise Men Consultants is a Microsoft Gold Partner providing SharePoint related services. We help clients with varying needs develop and manage SharePoint instances that serve thousands of internal users and external customers. Our team delivers expert SharePoint development, administration, and business analysis in addition to .Net development and administration.

     

    Java Application Development and Support

    We have developed applications using Java frameworks such as Spring, Struts, Hibernate, JSF, and Oracle ADF. Our Java development methodologies are based on the principles of Layered Architecture, Modular Application Development, Componentization, and SOA to promote scalability, interoperability, and sustainability.

     

    The Wise Men Difference

    • Competitive Pricing: We offer real results at competitive prices. Our products and solutions are backed by a performance guarantee ensuring the highest ROI.
    • Proven Methodologies: Our vast expertise in a variety of business environments allows us to use best practices and tested methodologies to deliver the greatest results.
    • CMMI-3 Processes: The development processes at Wise Men follow strict CMMI Level-3 security standards to ensure high-performance execution during the entire project cycle.
    • 24/7 Support: Our offices are open 24/7 to connect you with a dedicated team of technical experts to reduce complexity and enhance productivity.

    Remote Infrastructure Management (RIM)

    Our RIM services offer many benefits over traditional infrastructure management solutions including process improvements, enhanced productivity and efficiency, more flexible options, and reduction in operational costs. Our infrastructure services help businesses flexibly design, run, and manage, their IT operations allowing for better integration at optimum costs.

     

    RIM Services include: Infrastructure Assessment, Disaster Recovery/Planning, Testing, OS Administration (AIX, Solaris, HP-UX, RHEL, SUSE, Windows), VMWare Virtualization and Administration, System Monitoring, Patch Deployment, User and Asset Management, DNS Management, DHCP and Exchange, and Backup and Restore.

     

    Oracle DBA Support

    Our Oracle DBA team offers both Core Oracle and Oracle Apps DBA support. Services include Daily Database Health Checks, Dashboards/Alerts, Regular Housekeeping, Backups and Archive Logs with Monitoring, Root Cause Analyses and Mitigation/Prevention Implementation, Oracle Support Coordination for Service Requests/Technical Assistance Requests, WiseDesk Maintenance Support, and Project Management Activities. We offer flexible support models such as On-Demand, 24/7, or Daytime.

     

    Development Activities include: Cloning of Database from PROD to DEV/TEST/UAT, Periodic Service Updates (PSU) Patches, Automation Scripting for Cloning, DB Installation and Upgrades, Non-RAC to RAC, Non-ASM to ASM, DB Migrations, DB Amalgamations, etc.

     

    Database Installation and Deployment Activities include: Capacity Planning, Processors, RAM, SWAP, Backup and Disaster Recovery Strategy, Snapshot, Active-Standby Replication, Manual (Hot and Cold), Unix and Windows Environment, Storage Environments, and more.

     

    Sizing and Capacity Planning Activities include: Concurrent Users, Application Data, Number of Schemas, Response Time Requirement, SGA Sizing Calculations, Backup Strategy, Resource Usage, Trend Analysis, etc.

     

    Security Support Activities include: SOX Compliance, Auditing Setup, Transparent Data Encryption, Oracle Data Redaction, Oracle Advanced Security Architecture (Encryption, Authentication, Data Integrity), User Access Privileges, User Enrollment, and Security System Maintenance.

     

    SOA Administration

    Service Oriented Architecture (SOA) empowers companies to change applications to suit future business requirements. SOA encompasses an enterprise-scale business transformation program with the goal to build a Self-Optimizing Enterprise with superior ability to sense and respond to market challenges and opportunities. Wise Men Consultants helps organizations achieve better Business-IT alignment with clearly defined accountability. Our SOA solutions enable our clients to unleash their vital business assets within, and beyond, the enterprise boundaries with true interoperability – independent of platforms, languages, and protocols.

     

    Wise Men provides the following SOA support services: 24/7 Worldwide Operational Support, Monitoring and Management of Servers, Software Installations and Updates. We meet and beat our SLAs with guaranteed accuracy.

     

    WebLogic Administration

    We offer a complete range of Oracle Fusion Middleware/WebLogic Administration and Support services, both on-premise and remotely. These services include a full range of “hands-free” remote management support and administration for your middleware platform. We maximize the uptime of your platform allowing you to reach peak operational efficiency while you focus on building your business and competitive advantage. Whether you need a specific platform, 24/7 support, or to augment your in-house staff, our team can tailor a solution to fit your needs.

     

    Administration and Support Activities include: Installation and Configuration, Deployment and Tuning, Server Migration, Sizing and Capacity Planning, Periodic Database Health Checks, High Availability Solutions, SOA Platform Administration, SOA Admin-As-A-Service, Multi-Domain Support, Pre-Built Framework, Monitoring, Ticket-Based Support, etc.

     

    TIBCO Administration

    Administration and Support Activities include: Installation and Configuration, BusinessWorks, MDM, Spotfire, BPM, Releases and Patches, TIBCO Operating Systems Support, High Availability Configuration, and Monitoring.

     

    Wise Men Consultants Automated Deployment Framework (ADF): This framework can be implemented in a short timeframe to help automate the deployment and promotion process for TIBCO projects, resulting in significant time savings for our clients rather than building from scratch. This ADF supports version control repository, drastically improves develop-debug-deploy cycles, eliminates human error in deployment, and helps standardize deployment and promotion processes.

     

    BASIS Administration and Support

    Our BASIS support team helps our clients achieve tangible business benefits. Wise Men’s SAP BASIS support practice is organized into the following services: SAP Product and Service Support, Transport Management, SAP Architecture Management, SAP Implementation and Support Operations, SAP Application Infrastructure Services, SAP Database Management, SAP Security – GRC and SOD, Managed Server and Storage-Component Lifecycle, Data Backup and Restore Management, Managed Storage-Service Availability and Management, and Storage Operations.

    Our SAP practice helps optimize client operations, streamline business processes, and integrate systems by using best-of-breed technologies. Wise Men Consultants supports various SAP modules to deliver reliable, high-quality solutions to our clients. Our strength lies in our pool of highly skilled SAP consultants with deep industry expertise, technical knowledge, and unmatched delivery capabilities to achieve consistent results. Support is available 24/7/365 with guaranteed SLAs.

     

    We offer a comprehensive range of SAP services to help organizations simplify, innovate, and grow. Our focus is to provide Application Management Services (AMS) in both technical and functional SAP modules like SD, MM, FICO, HR, and ABAP to name a few. We help our clients on HANA, Simple Finance (S/4HANA) and Fiori. As an SAP Services Partner, Wise Men Consultants helps maintain intricate SAP landscapes to create significant business value.

    Our approach is simple, modular, and can be Time and Materials or Fixed Price to ensure long-term landscape integrity. Wise Men works across on-premise, cloud, and mobile environments to accelerate projects and deployment. We offer upgrade services to improve effectiveness of SAP solutions, mitigate risk, reduce downtime, and deliver maximum benefits.

    24/7 Help Desk SAP Silver Partner

    SAP is a market leader in ERP and helps mid to large size corporations, across many industries, increase their bottom line and get ahead of the competition. With more and more companies becoming global in nature, Wise Men Consultants helps our clients operate with agility and faster decision making across the globe. Our Help Desk is available to provide AMS Support 24/7/365 with guaranteed SLAs. Our clients experience the benefits of a streamlined workforce, effective communication, and quick turnaround times.

    Oracle

    Wise Men Consultants has extensive experience in delivering end-to-end solutions for businesses. We’ve provided a number of organizations in various industries with Databases, Middleware, E-Business Suite, and Custom Development services. At Wise Men, we leverage these comprehensive Oracle solutions to meet the challenges of today’s competitive digital market. Our specialized team of consultants and our dedicated Center of Excellence (CoE) enable clients to transform their business. With the right business processes and technology decisions, our clients are empowered to innovate, reap maximum benefits, and demonstrate a robust ROI through Oracle’s technology portfolio.

     

    Our area of expertise includes: Oracle Fusion Middleware, Oracle DBA Support, WebLogic Administration, Oracle Middleware and SOA, Oracle Middleware CoE, Java

     

    Fusion Middleware and SOA Suite

    Middleware technologies enable organizations to integrate business applications to generate superior IT efficiencies across the enterprise. Various uses of middleware include SOA, BPEL, Identity Management, Data Management, Content Management, and BPM. We specialize in managing SOA, B2B, OSB, and related technologies with faster deployments as well as stable and predictable performance. Wise Men implements Oracle Middleware technologies such as Fusion, Java CAPS, and eGate to streamline client ROI, TCO, and KPIs.

     

    Services include:

    • Evaluation and Advisory
    • Architecture
    • Implementation
    • Upgrade and Migration
    • Operations and Support

     

    We provide a unique and comprehensive application delivery platform that greatly enhances the productivity and benefits of the Fusion Middleware stack. Oracle Fusion Middleware enables enterprises to create and run agile, intelligent business applications while maximizing IT efficiency through full utilization of modern hardware and software architectures. SOA facilitates business critical IT initiatives geared towards enterprise application integration (EAI), composite application development and legacy modernization. Benefits include rapid composition of complex applications, ease of maintenance and change and improved business visibility. Wise Men specializes in modernizing legacy systems and implementing/upgrading end-to-end Oracle SOA based integration solutions.

     

    Along with being an Oracle SOA Partner, Wise Men Consultants is SUN Microsystems’ one and only SOA certified partner in the world. Wise Men has successfully built one of the most comprehensive teams of Oracle’s Fusion, Java CAPS, ICAN and eGate professionals in the world.

     

    Wise Men also provide training in Oracle SOA Suite for customers who are moving from legacy applications to Oracle Fusion.

     

    Center of Excellence (CoE)

    Our state-of-the-art Fusion CoE is equipped with well-established processes, frameworks, and streamlined delivery mechanisms to provide true business value. Our certified team of dedicated professionals carry 10+ years of experience in the integration space, and our cutting-edge Fusion practice delivers the latest know-how, support, and guidance. We are your “HELP” button in need.

     

    The Wise Men Fusion Lab is a home away from home for your POCs and pilots. Just ask for any proof of concept that you would want us to build, and our team will have it ready for you with a quick turnaround.

     

    FusionWise is our process, guideline, and robust template-based framework providing cost effective and proven blueprints for complete project lifecycle execution. Our long-term partnership with Oracle helps us to bring the best collaboration to your projects and enhances the “success factor.”

     

    Training is offered to our clients on Oracle SOA technologies through our “Fusion Academy” both On Premise and Remote. We make sure that as the industry adopts new technology, you stay tuned in to the changing environment with confidence and without impact to your business. Training has been a major cause of concern for enterprises upgrading their technology landscape, and Wise Men ensures that the transition is smooth so that the focus remains on running new applications and not on knowledge upgrade.

     

    TIBCO

    With 20+ years of experience in implementing TIBCO products, Wise Men Consultants is the trusted partner to our Fortune 500 clients who use TIBCO Middleware. We provide system integration for TIBCO’s entire suite of products in addition to the development and support of EAI adapters. Wise Men simplifies complexity and creates a single digital nervous system for the enterprise. This generates faster flow of information and provides seamless collaboration by giving the individual the right information at the right time. The Wise Men Business Technology Alignment Framework or Wise-BTA contains reference architectures, decision trees, various integration documents, patterns, specifications and project plan templates.

     

    Our team of highly skilled TIBCO consultants has worked on several complex projects and has over a decade of experience providing integration solutions for critical business problems. Our certified professionals guarantee that the TIBCO architecture, development, administration, and consulting services are the best in the business. Wise Men deploys best-of-breed people, systems, and processes to mitigate risks in our client’s critical middleware production environment.

     

    We have deep expertise in all TIBCO ActiveMatrix products to deliver second to none EAI, SOA, BPM and Complex Event processing initiatives. Wise Men specializes in ActiveMatrix BusinessWorks, Policy Director, EMS, BusinessConnect, Management File Transfer, BusinessEvents, Iprocess, AMX-BPM, and MDM. We provide ’round the clock development services with our global delivery capability.

    A managed data center is a type of data center model that is deployed and monitored by a third-party provider. It offers features and functionality similar to that of a standard data center, but through a managed service platform (MSP). A managed data center can be sourced from data center hosting, colocation, or through a cloud-based data center as a service (DCaaS) platform. Managed data centers can be partially or entirely managed.

     

    A partially managed data center enables organizations to have some level of administrative control over the data center infrastructure and/or service.

     

    A fully managed data center outsources all the back-end data center administration and management to the data center provider.

     

    Key features of a Wise Men Managed Data Center include:

    • 24/7/365 infrastructure monitoring spanning computer, storage, switches, hypervisors, converged infrastructure, as well as support for operating systems, applications, databases, business continuity, and connectivity
    • Multiple engineering and operational disciplines to address data center and cloud operations and management complexity
    • Flexible and elastic service models to augment and/or circumvent the hiring, cultivating, and maintenance of skilled resources
    • Rapid scaling and deployment of new services to meet business demands
    • Rapid adoption of new technologies in new and existing environments
    • Relevant visibility into data center and cloud infrastructure to drive actionable intelligence and efficient operations
    • Multi-technology and multi-vendor case management

     

    Benefits of a Wise Men Managed Data Center include:

    • Upkeep and maintenance of all hardware, network equipment, and services
    • Installation, upgrade, and patching of operating systems and other system-level software
    • Data center storage and backup maintenance
    • Fault tolerance and data center infrastructure redundancy in case of disaster or other disrupting events
    • Review of all backup data
    • Detection of driver failures
    • Antivirus software updates
    • Ensure there is adequate space on the server to bear the load

    Quality Assurance managed services aim at reducing cost of development, improving time-to-market, and minimizing technical and business risks, no matter application/platform or complexity of your quality assurance testing requirements. QA managed services focus on creating intelligent processes to promote business and technology change, as well as enhance customer experience. It is a combination of latest methodologies, technical expertise, and industry best practices, which is underscored by world-class tools to address current testing challenges.

    • Defect Diagnosis
    • Expertise in Various Automated QA Testing
    • Testing Roadmap Tailored for Business Needs
    • Framework-Based Automation Solution
    • Continuous & Automated Testing
    • Test Environment Management
    • Performance Testing
    • Data Assurance

     

    Wise Men Consultants oversees all aspects from setting up testing environments to using proven test automation tools, platforms, and frameworks aligned with an organization’s goals and business objectives. Enhancement in knowledge acquisition and transfer through continuous integration using available tools in the market can be done by:

    • Testing of New Implementations
    • Global Rollouts, Upgrades, Patch Releases and Support
    • Automated Regression Testing
    • Preproduction and User Acceptance Testing (UAT) Support
    • Consulting & Due Diligence
    • Test Process Definition and Implementation

     

    Phases of the QA life cycle in managed service:

    Create a custom strategy.

    • Review QA Estimates
    • Roles and Responsibilities for Test Activities
    • Test strategy development

     

    Set up the environment for an efficient QA process.

    • Requirements Development and Review
    • Test Condition Development
    • Test Cycle Development

     

    Evaluate testing results and reporting.

    • Define Project Goals and Priorities
    • Implementing Best Practices as per QA industry
    • Delivering High-Quality Product

     

    Deployment.

    • Operational Readiness of Environment
    • Post-Deployment Verification & Validation
    • Performance Evaluation
    • Continuous Improvement and Innovation
    • Knowledge Repository and Proficiency Management

    Want to learn more about our services?

    Request a Demo
    Contact Us
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